Frequently Asked Questions

Connectivity

• 

  
  Q:

  Why is my Netclicker Remote not connecting on Windows?

  

  

  • A:
    Windows Firewall may block connections if your network is set to “Public”. Setting it to “Private” usually fixes this.
  • On Windows, when you first connect to a Wi-Fi network, you’re asked whether to treat it as Public or Private. This choice determines how strict the Windows Defender Firewall is for that network.
  • Private network
    Windows assumes you trust the network (such as home or small office Wi-Fi). The firewall allows local device communication, which is required for Netclicker to connect.
  • Public network
    Windows assumes the network is untrusted (such as cafés, airports, or shared Wi-Fi). The firewall is stricter and may block incoming connections — including Netclicker Remote.
  • If your Wi-Fi was set to Public, Windows may block the connection between Netclicker Remote and Netclicker TV, even if both devices are on the same network.
  • ✅ How to Fix This:
  1. Go to Settings → Network & Internet → Wi-Fi or Ethernet
  2. Click your connected network
  3. Under Network profile, select Private.
  • After switching to Private, try connecting again.