Question 1

I failed to connect, what could be the cause?

Accepted Answer

If you're having connection issues with Netclicker TV, try these steps: Ensure the desktop app is running, check if your firewall or antivirus is blocking the app, make sure Wi-Fi is enabled on your mobile device, and confirm both devices are on the same network. If these don't work, try a manual connection using a QR code or IP address, restart the TV settings to refresh the IP address, or reset your router settings by forgetting and reconnecting to the network.

Question 2

Why is my Netclicker Remote not connecting on Windows?

Accepted Answer

If you're having connection issues with Netclicker TV, try these steps: Ensure the desktop app is running, check if your firewall or antivirus is blocking the app, make sure Wi-Fi is enabled on your mobile device, and confirm both devices are on the same network. If these don't work, try a manual connection using a QR code or IP address, restart the TV settings to refresh the IP address, or reset your router settings by forgetting and reconnecting to the network.

Question 3

Can I use Netclicker without a separate WiFi router?

Accepted Answer

You can use Netclicker with a mobile phone's personal hotspot. Enable the hotspot on your phone, connect your computer to it, and use Netclicker without consuming cellular data. Make sure no other data-heavy activities are running for a stable connection. This way, you can use Netclicker without a separate WiFi router.

Question 4

Where can I find my Netclicker TV's QR code?

Accepted Answer

To find your computer's QR code for Netclicker TV, launch the app, find the Netclicker icon on the taskbar (or menubar on Mac), and select "QR code". This will display the QR code you can use to connect your mobile device to your computer.

Question 5

Where can I find my Netclicker TV's IP address?

Accepted Answer

To view your IP address for Netclicker TV, open the app, find the Netclicker TV icon on the taskbar (or menubar on Mac), and select "QR Code". This will display your IP address for connecting your mobile device to your computer via Netclicker TV.

Question 6

Where can I find my Netclicker TV's communication port?

Accepted Answer

To find your Netclicker's communication port, open the Netclicker TV app, locate its icon on the taskbar (or menubar on Mac), and select "QR Code". The communication port is typically shown next to the QR code in the app.

Question 7

How to reset or change the connection password?

Accepted Answer

To change your Netclicker password, open the app, find the icon on the taskbar (or menubar on Mac), select "Settings", enter a new password under "Passcode", and click "Restart" to apply changes. This secures your connection, but you'll need to add Netclicker TV again on your Remote App.

Question 8

How can I prevent unauthorised connections to my computer?

Accepted Answer

To protect your computer from unauthorized Netclicker connections, set up a secure password. Open the app, find the icon on the taskbar (or menubar on Mac), select "Settings", enter a new password under "Passcode", and click "Restart" to apply changes. This strengthens your system's security by preventing unauthorized access.

Question 9

For sudden disconnections or lag, what steps should I take?

Accepted Answer

To solve connection issues, keep your phone near the Wi-Fi router, ideally in the same room. Use the router's 5 GHz band for less interference, but note its smaller coverage compared to 2.4 GHz. If your computer is Wi-Fi connected to the router, consider a wired connection for better stability.

Question 10

How can I report an issue?

Accepted Answer

To report an issue, tap "FEEDBACK" in the main menu of the mobile Remote app.

Question 11

I've installed the Remote on my phone, what's next?

Accepted Answer

To use Netclicker.tv, install the Netclicker TV desktop app suitable for your Windows or Mac from the downloads section. Also, download the browser extension, either the Chromium Extension for Chromium-based browsers or the Firefox add-on.

Question 12

I've installed the Remote on my phone and Netclicker TV on my desktop, what should I do next?

Accepted Answer

To use Netclicker.tv, download the browser extension. Choose either the Chromium Extension for Chromium-based browsers or the Firefox add-on from the downloads section.

Question 13

I've installed the Netclicker TV on my computer, what's next?

Accepted Answer

To use Netclicker.tv, install the browser extension, either the Chromium Extension for Chromium-based browsers or the Firefox add-on, from the downloads section. Also, download the Netclicker Remote mobile app from an App Store listed in the downloads section.

Question 14

I've installed Netclicker TV on my computer and the Extension in my browser, what should I do next?

Accepted Answer

To use Netclicker.tv, download the Netclicker Remote mobile app from an App Store listed in the downloads section.

Question 15

I've installed the Netclicker Extension on my browser, what should I do next?

Accepted Answer

To use Netclicker.tv, download the Netclicker TV desktop app suitable for your Windows or Mac from the downloads section, and the Netclicker Remote mobile app from an App Store listed in the downloads section.

Question 16

Why can't I move the mouse cursor on my Mac?

Accepted Answer

To ensure optimal performance and compatibility with Netclicker TV, you may need to give it permission and update it to the latest version. If you're using a Mac and have updated the mobile app, make sure to update the desktop app as well by launching it, checking for updates in the menu bar, and following the on-screen instructions if an update is available.

Question 17

Why can't I move the mouse cursor on my Windows computer?

Accepted Answer

If you're using a Windows computer and have updated the mobile app, ensure your Netclicker TV desktop app is also updated. Launch the desktop app, check for updates in the system tray menu, and follow the on-screen instructions if an update is available. Keeping both apps updated optimizes performance and ensures compatibility with new features.

Question 18

Why can't I move the mouse cursor on my Mac after updating macOS?

Accepted Answer

If you're using a Mac with Netclicker TV, ensure both the mobile and desktop apps are updated for optimal performance and compatibility. Open the desktop app, check for updates in the menu bar, and follow the on-screen instructions if an update is available.

Question 19

How to reset or change the connection password?

Accepted Answer

To change your Netclicker password, open the app, find the icon on the taskbar (or menubar on Mac), select "Settings", enter a new password under "Passcode", and click "Restart" to apply changes. This secures your connection, but you'll need to add Netclicker TV again on your Remote App.

Question 20

How can I prevent unauthorised connections to my computer?

Accepted Answer

To protect your computer from unauthorized Netclicker connections, set up a secure password. Open the app, find the icon on the taskbar (or menubar on Mac), select "Settings", enter a new password under "Passcode", and click "Restart" to apply changes. This strengthens your system's security by preventing unauthorized access.

Question 21

My antivirus software has detected a virus?

Accepted Answer

If your antivirus software flags Netclicker TV, it might be due to the app's required permissions for communication with the mobile app, which can be misinterpreted as virus-like behavior. To ensure security, download Netclicker TV only from official channels like Netclicker.tv/downloads.

Question 22

How can I determine if Netclicker TV is active on my computer?

Accepted Answer

Netclicker TV runs in the background and doesn't usually have an active window. You can check if it's running by looking for its icon on the taskbar (or menubar on Mac).

Question 23

How can I adjust my device/computer/system volume?

Accepted Answer

You can adjust the system volume using your mobile phone's physical volume buttons or by tapping the volume control button at the bottom of the trackpad, which brings up a volume slider.

Question 24

How can I modify the default browser that Netclicker TV uses?

Accepted Answer

To change the default browser in Netclicker TV, open the app, find the icon on the taskbar (or menubar on Mac), select "Settings", choose your preferred browser under "Web Browser", and click "Restart" to apply changes. This changes the browser that Netclicker TV uses to open web links.

Question 25

How can I move a window?

Accepted Answer

You can move a program window on your computer by positioning the mouse cursor over its title bar, tapping the trackpad with three fingers, and dragging the window around.

Question 26

For sudden disconnections or lag, what steps should I take?

Accepted Answer

To solve connection issues, keep your phone near the Wi-Fi router, ideally in the same room. Use the router's 5 GHz band for less interference, but note its smaller coverage compared to 2.4 GHz. If your computer is Wi-Fi connected to the router, consider a wired connection for better stability.

Question 27

How do I change the size of thumbnails, subtitle text, etc?

Accepted Answer

You can adjust the size of the view in the mobile Remote app by changing the viewing distance in the main menu.

Question 28

How do I change the speed of the mouse or scrolling?

Accepted Answer

You can customize the movement or scroll speed in the mobile Remote app by changing the settings in the "Pointer" menu.

Question 29

How do I switch the TV window between fullscreen and windowed mode?

Accepted Answer

You can toggle fullscreen mode in the mobile Remote app by tapping the "FULLSCREEN" option in the main menu.

Question 30

How can I report an issue?

Accepted Answer

To report an issue, tap "FEEDBACK" in the main menu of the mobile Remote app.

Question 31

How can I make a suggestion?

Accepted Answer

To submit a suggestion, tap "FEEDBACK" in the main menu of the mobile Remote app or join the Discord server at https://discord.gg/S3GvSezhf6.

Question 32

How can I share what I'm currently watching?

Accepted Answer

You can share what you're currently viewing by tapping the share button and selecting the "SHARE WATCH LINK" option.

Question 33

How do I resume watching on my phone from where I left off on the TV?

Accepted Answer

You can continue viewing on your phone (with the right app) by tapping the share button and selecting the "OPEN WATCH LINK" option.

Question 34

How can I configure another Remote while I'm currently watching something?

Accepted Answer

You can set up another Remote by tapping the share button and selecting the "SHARE TV QR CODE" option.

Question 35

How do I adjust the rewind, fast forward, or volume increments?

Accepted Answer

You can change the increments by tapping the Settings button and choosing from the available options.

Question 36

How do I access the trackpad while watching something?

Accepted Answer

You can use the trackpad by tapping the Pointer button. The keyboard, system volume control, and TV fullscreen toggle are also accessible within the trackpad.

Question 37

How do I customise shortcuts for my favourite streaming services?

Accepted Answer

You can customize shortcuts for streaming services in the apps menu by tapping the "+" icon and entering the site address. If using "http", include it in the address. Click "ADD" to confirm.

Question 38

How can I adjust my device/computer/system volume?

Accepted Answer

You can adjust the system volume using your mobile phone's physical volume buttons or by tapping the volume control button at the bottom of the trackpad, which brings up a volume slider.

Question 39

How to reset or change the connection password?

Accepted Answer

To change your Netclicker password, open the app, find the icon on the taskbar (or menubar on Mac), select "Settings", enter a new password under "Passcode", and click "Restart" to apply changes. This secures your connection, but you'll need to add Netclicker TV again on your Remote App.

Question 40

How can I modify the default browser that Netclicker TV uses?

Accepted Answer

To change the default browser in Netclicker TV, open the app, find the icon on the taskbar (or menubar on Mac), select "Settings", choose your preferred browser under "Web Browser", and click "Restart" to apply changes. This changes the browser that Netclicker TV uses to open web links.

Question 41

How do I change the size of thumbnails, subtitle text, etc?

Accepted Answer

You can adjust the size of the view in the mobile Remote app by changing the viewing distance in the main menu.

Question 42

How do I change the speed of the mouse or scrolling?

Accepted Answer

You can customize the movement or scroll speed in the mobile Remote app by changing the settings in the "Pointer" menu.

Question 43

My antivirus software has detected a virus?

Accepted Answer

If your antivirus software flags Netclicker TV, it might be due to the app's required permissions for communication with the mobile app, which can be misinterpreted as virus-like behavior. To ensure security, download Netclicker TV only from official channels like Netclicker.tv/downloads.

Question 44

I've installed the Remote on my phone, what's next?

Accepted Answer

To use Netclicker.tv, install the Netclicker TV desktop app suitable for your Windows or Mac from the downloads section. Also, download the browser extension, either the Chromium Extension for Chromium-based browsers or the Firefox add-on.

Question 45

I've installed the Remote on my phone and Netclicker TV on my desktop, what should I do next?

Accepted Answer

To use Netclicker.tv, download the browser extension. Choose either the Chromium Extension for Chromium-based browsers or the Firefox add-on from the downloads section.

Question 46

I've installed the Netclicker TV on my computer, what's next?

Accepted Answer

To use Netclicker.tv, install the browser extension, either the Chromium Extension for Chromium-based browsers or the Firefox add-on, from the downloads section. Also, download the Netclicker Remote mobile app from an App Store listed in the downloads section.

Question 47

I've installed Netclicker TV on my computer and the Extension in my browser, what should I do next?

Accepted Answer

To use Netclicker.tv, download the Netclicker Remote mobile app from an App Store listed in the downloads section.

Question 48

I've installed the Netclicker Extension on my browser, what should I do next?

Accepted Answer

To use Netclicker.tv, download the Netclicker TV desktop app suitable for your Windows or Mac from the downloads section, and the Netclicker Remote mobile app from an App Store listed in the downloads section.

Question 49

How to reset or change the connection password?

Accepted Answer

To change your Netclicker password, open the app, find the icon on the taskbar (or menubar on Mac), select "Settings", enter a new password under "Passcode", and click "Restart" to apply changes. This secures your connection, but you'll need to add Netclicker TV again on your Remote App.

Question 50

Where can I find my Netclicker TV's communication port?

Accepted Answer

To find your Netclicker's communication port, open the Netclicker TV app, locate its icon on the taskbar (or menubar on Mac), and select "QR Code". The communication port is typically shown next to the QR code in the app.

Question 51

How can I prevent unauthorised connections to my computer?

Accepted Answer

To protect your computer from unauthorized Netclicker connections, set up a secure password. Open the app, find the icon on the taskbar (or menubar on Mac), select "Settings", enter a new password under "Passcode", and click "Restart" to apply changes. This strengthens your system's security by preventing unauthorized access.

Frequently Asked Questions

Connectivity

Usage

Setting

Installation

Security